Isolation Housing

Entering Isolation

If you have contracted COVID-19, you will be contacted to immediately enter isolation housing. If you test positive for COVID-19, the next steps will be:

  1. You will receive a notification of a positive result and with instructions to prepare to move temporarily to your permanent residence or to temporary isolation housing.
  2. You will receive an email and a follow up call with details on your isolation accommodations and to help answer any questions you have about temporary isolation housing.
  3. You will be expected to check into isolation housing the day you receive a positive test result.

Isolation Locations

UW-Madison provides apartment and hotel isolation spaces for Housing residents. Information will be emailed to residents moving to isolation.

What You Need

Be sure to bring supplies you’ll need for at least the next 10+ days. This includes:

  • School supplies (textbooks, notebooks, pens, etc.)
  • Electronics and chargers
  • Comfortable clothing and any comfort items that will help your space feel more — this could include a blanket, pillows, and items to help you relax
  • Personal care items and any prescription and non-prescription medications

Note: limit your personal belongings to two standard-sized suitcases and one carry-on for ease of transportation.

Transportation

If you need to arrange transportation, please contact University Housing at covid19housing@housing.wisc.edu. Do not take public transportation. If your isolation location is at a hotel away from the UW-Madison Campus, please contact the hotel to coordinate pickup locations and times.

You will be limited to two standard suitcases and one carry-on and may only bring items you can transport on your own with no help from others.

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What if I forget an important item in my dorm?

Housing staff may not be able to retrieve items from your room. If special circumstances arise, contact covid19housing@housing.wisc.edu.

Expectations

  • You should limit your time outdoors and remain in your assigned room most of the time except in the event of an emergency
  • Quiet hours are from 11pm – 7am
  • No visitors allowed
  • No smoking or vaping (you will not be able to leave the building to smoke or vape)
  • No controlled substances or alcohol permitted
  • No pets allowed (with the exception of approved service animals)
  • No deliveries after 9pm
  • You must wear a mask anytime outside of the room
  • You must continue adhering to all policies in the Student Housing Handbook
  • First-time violations of COVID-related policies can result in Housing contract jeopardy status or removal depending on severity, and second-time violations can result in removal from University Housing

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What can I do while in Isolation?

Students are encouraged to bring items with them for school. Students will have access to UWNet WiFi for access to coursework and entertainment.

Space & Amenities

Provided Items

Depending on your isolation location, the following items will be in the room upon arrival:

University Apartments

  • Linen pack with sheets, blanket, towels, and washcloth
  • Pillow and pillowcase
  • Desk, chair, lamp, closet
  • Kitchen with refrigerator and microwave
  • Router
  • Tissues, paper towels, and cleaning wipes
  • Shared bathroom with soap and toilet paper
  • Router
  • Fan

Lowell Center

  • Bed with linens (fitted sheet and cover sheet and two covered pillows per bed
    • An additional set of bed sheets will be in the closet
    • No comforters will be provided — you should bring blankets with you
  • Nightstand, alarm clock & lamp
  • Mini Refrigerator
  • Desk, chair, phone, and lamp
  • Wi-Fi, TV, and remote
  • Private bathroom with toilet, sink, and shower
    • Three towels, hand towels, and wash cloths
    • Shower mat
    • Four rolls of toilet paper
    • One box of tissues
    • Hairdryer
    • Mini soap, shampoo, conditioner
  • Closet/wardrobe with hangers
  • Garbage bins with extra liners
  • Luggage rack
  • Ceramic mug
  • Three bottles of water (delivered daily)
  • Four plastic bags for towel exchange
  • Sanitary wipes (or spray bottle and paper towels)
  • Hand sanitizer

Hotels

  • Bed
  • Linens
  • Towels
  • Desk
  • Free Wi-Fi access
  • Soap, shampoo, and lotion

Linens

Bathrooms

If you are in University Apartments, you will have a shared bathroom (one per apartment). Hotel isolation spaces will use private bathrooms (one per room).

WiFi and Cable TV App

High-speed WiFi is available at all isolation locations. A router will be available at University Apartments. Cable TV is available through the SpectrumU app.

Assistance

Questions about accommodations can be emailed to covid19housing@housing.wisc.edu.

Personal Laundry

  1. Coordinated through Lazybones
  2. Log in or sign up for an account at mylazybones.com
  3. On the scheduled pick-up day, place laundry in the laundry bag provided
  4. Place the laundry bag outside your door, following the protocol for removal of items from your room
  5. Clean laundry will be placed outside your door, following the protocol for accepting deliveries
  6. Close your door

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Meals

Upon request, students in isolation can receive a portion of their dining plan credited to their resident food account. Residents will need to make their own arrangements for their meal needs:

For refunds, contact covid19housing@housing.wisc.edu.

Packages, Mail, & Deliveries

Packages

You can continue to have packages delivered to your permanent academic year address. You will receive an email notification when a package is logged for you. You must email covid19housing@housing.wisc.edu and request your package be brought to your isolation housing.

Mail

If you are expecting something important, email covid19housing@housing.wisc.edu and request that your mail be checked regularly and brought to your isolation housing.

Deliveries

Deliveries are accepted daily from 7am – 9pm. Deliveries will not be accepted after 9pm. Orders from restaurants, grocers, and other online services should have your name, isolation building name, and isolation room number specified for delivery.

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Will I be able to receive packages and mail while in isolation?

Packages

You will continue to have packages delivered to your permanent address. You will receive an email notification when a package is logged for you. You must email covid19housing@housing.wisc.edu and request your package be brought to your isolation housing.

Mail

If you are expecting something important, email covid19housing@housing.wisc.edu and request that your mail be checked regularly and brought to your isolation housing.

Cleaning & Prevention

Following CDC guidelines to minimize staff entering areas with potential COVID-19 exposure, you are responsible for day-to-day cleaning of your spaces and your own trash removal.

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Health & Safety

Resources

You may be experiencing a range of emotions including anger, sadness, fear, and loneliness. It is normal to feel this way, and we are here to help you! A professional staff member will contact you towards the beginning of your arrival at your temporary room. Know that you are not alone and the following resources are available to support you:

Hand Washing

To ensure the safety of yourself and others, we ask that you follow these steps each time you wash your hands:

  1. Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.
  2. Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails.
  3. Scrub your hands for at least 20 seconds.
  4. Rinse your hands well under clean, running water.
  5. Dry your hands using a clean towel or air dry them.

Medical Needs

If you feel like you are experiencing worsening symptoms of COVID-19, call UHS at 608-265-5600 or call 911 in an emergency.

Security

For public safety, students will be asked to stay in their building except for retrieving meals and deliveries or for emergencies. If there is an emergency, call UW-Madison Police at 608-264-2677 or 911.

Building Emergency

In the event of an emergency, you may need to exit your building. Put on a mask to exit your facility via the nearest exit.

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When is it important to wash my hands?

Prior to:

  • Opening your door to accept deliveries
  • Before eating food
  • Before and after treating a cut or wound
  • After using the toilet
  • After blowing your nose, coughing, or sneezing
  • After touching garbage or other items that may be contaminated

Why is hand washing important?

Hand washing is one of the most effective ways to prevent the spread of the virus and avoid getting others sick. It is especially important to wash your hands frequently with soap and water while scrubbing the palms, back of hands, in-between fingers, and underneath the fingernails.

Leaving Isolation

Departure Date Procedures

  1. UHS will notify you via email to your @wisc.edu email account when you are formally released. UHS will work with you to determine when your isolation period ends. Your residence hall access will be reinstated upon your formal release from isolation.
  2. Pack all personal items and recheck you have everything with you before you leave. We are not responsible for items left behind.
  3. Wash your hands and put on a mask prior to exiting the isolation space.
  4. Drop off your key to the location listed in the UHS release email.
  5. Go to your residence hall’s hall desk to pick up your key and return to your room.

Note: if you were in Lowell, leave your key in your room at check out.

Transportation

Transportation is extremely limited. Only request transportation if you are unable to make it back to your residence hall by walking or taking public transportation.

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How do I pick up items I left behind?

The facility you stayed at will reach out to coordinate if they find items left behind. University Housing is not responsible for lost items.